Maintenance and Operations

Software Updates: Updating the website's underlying software, including content management systems (CMS), plugins, themes, and other applications, ensures they are secure and compatible with the latest web standards.

Security Monitoring and Updates: Implementing security measures such as installing security patches, firewalls, and SSL certificates to protect against security threats like malware, hacking, and data breaches. Regular monitoring for vulnerabilities and suspicious activity is also part of this.

Backup Services: Regularly backing up website files and databases to prevent data loss in case of server failures, hacking attempts, or other emergencies.

Performance Optimization: Optimizing website performance by improving loading times, optimising images, minimising code, and implementing caching mechanisms to enhance user experience and search engine rankings.

Compliance Updates: Ensuring the website complies with relevant laws, regulations, and industry standards, such as accessibility standards (WCAG), GDPR, and PCI-DSS.

Multi-Channel Help Desk: Our help desk allows users to submit questions and issues through telephone, ticketing system and social channels in multiple languages including English, Polish, Ukrainian, and others supported by AI.

Knowledge bases and manuals: We assist our customers by creating FAQs, knowledge base articles, and manuals.

Data privacy processes: We provide support for GDPR request fulfilment.

Content Updates: We ensure that content remains fresh by regularly updating text, images, videos, and other multimedia elements to keep the information up-to-date.

SEO Maintenance: We enhance the website's visibility and ranking on search engine results pages (SERPs) by implementing robust SEO strategies, including keyword research, on-page optimisation, and link building.